F.A.Q.s

What type of files can I send for production work?
We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png. We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode. What resolution should my file be? Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We prefer no less than 300 dpi files The only exception is on large format printed files where we will accept files as low as 150 dpi

How should I set up my bleed and crop marks?
Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" inside the cut-line. - The bleed for Standard Products is 0.125". - The bleed for Booklets and Presentation Folders is 0.25". Bleed When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly. Crop

Do you accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly. Border We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up a Spot UV job?
When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed. Use 100% K to indicate where you would like the UV. White will indicate no UV. REMEMBER "IF IT'S WHITE, YOU CAN WRITE!"

How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. 100% C 100% M 0% Y 0% K Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple. EXAMPLE: C-100 M-70 Y-0 K-0

How do I export a .pdf correctly?
When exporting from any program such as InDesign or Illustrator, use these settings to make sure your .PDF files export correctly. EXPORT SETTINGS FOR .PDF FILES Adobe PDF Preset is set to: Press Quality Compatibility is set to: Acrobat 4 (PDF 1.3) Compress Text and Line Art is set to: Off

How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file. To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.